probe
expectations and performancedetermine links between satisfaction
and customer
behaviorprovide management and staff with
criticalinformation in a usuable formathighlight areas for improvementSurveys
SATISFACTION SURVEYS
QualityWorks specialists develop custom
surveys that:
probe
expectations and performance
determine links between satisfaction
and customer
behavior
provide management and staff with
critical
information in a usuable format
highlight areas for improvement
CUSTOMER SURVEYS
Custom surveys are
developed to probe your customers':
ideas,
thoughts and expectations
requirements for existing services
expectations for new services
changing expectations
LOST CUSTOMER SURVEYS
QualityWorks Associates helps organizations understand:
reasons
for customer/member defections
the failure points of service
common problems experienced by
members/customers
POST-TRANSACTION ANYALYSES
QWA provides analysis of transactions that deepen management and staff
understanding to:
use
as input for process improvements
identify common service failure
points
determine customer perceptions of
long term
professional services
obtain immediate analysis on perfomance
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